Refund policy

Refund Policy

We offer a 30-day return policy for eligible items. This means you have 30 days after receiving your item to request a return.

Please note: Food products, including snack boxes and perishable goods, are excluded from returns.

Important Notice: For hygiene and safety reasons, food products cannot be returned via mail. As these products are perishable, there is a risk of damage or spoilage during transportation, making safe further processing impossible. We appreciate your understanding that returns for food products are not accepted.

If you have any questions about returns, you can always contact us at bitesy.snackbox@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will work to resolve the issue as quickly as possible.

Exceptions / Non-returnable Items

Certain items are not eligible for returns, including:

• Food products and snack boxes (due to their perishable nature)
• Custom products (e.g., special orders or personalized items)
• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item.